The Biggest Chief of Staff Goals for 2024: What We've Heard

Picture a top-tier soccer team where every player, from the striker to the goalkeeper, plays a critical role. Each movement is calculated, and every pass is part of a larger strategy.

From our many chats with our Unifier community, we believe this analogy captures the essence of what Chiefs of Staff face in 2024 – orchestrating a team where every member's contribution is pivotal to scoring goals, or in our context, achieving their business goals.

In any SaaS Startup, just like in soccer, timing and precision are key. The Chief of Staff is akin to the team coach (or Chief Unifying Officer), setting the direction and ensuring that every player is not just playing their part, but also understands how their role fits into the overall game plan. It’s about creating a dynamic where the sales team, the developers, the marketers, and every other function function like a well-oiled machine to drive the company forward.

Let’s take a dive into what we’ve heard about the market – and how the biggest Chief of Staff goal is planning to tackle them.

The Challenges We’ve Heard

In the realm of B2B SaaS, a prevalent struggle echoed across our Unifier community centers on the alignment of teams, notably the executive and senior leadership teams. This challenge is less about the specifics of their role and more about the broader issue of synchronizing teams within a company.

It’s like a complex puzzle where each piece is vital, yet if not correctly aligned, the bigger picture remains incomplete. Similarly, in SaaS companies, leadership plays a crucial role, but their effectiveness hinges on their alignment with other departments and the company's core objectives.

“Unifiers build the bridges that unify and connect organizations - unfortunately, they often lack the support to do so. In 2024, we are seeing a massive push to unify teams around core asset journeys, aka build some important bridges!”

- Hayes Alley, at Uniply

This misalignment often manifests as an execution gap, a chasm between potential and performance. Teams may possess all the necessary skills and tools – akin to having a powerful engine in a car – but without a clear direction of how their work fits into the larger organizational goals, the journey becomes inefficient.

This disconnect leads to misaligned goals, conflicting perceptions of success, and a gradual erosion of team morale. Bridging this team execution gap is paramount, requiring a concerted effort to ensure every team member not only understands their role but also how it interconnects with the broader aims of the organization.

Learn more about how leadership unification is non-negotiable!

The Biggest Goal for Chiefs of Staff in 2024

The primary goal for Chiefs of Staff is unmistakable: to combat this execution gap. This gap represents the disparity between a team's potential and its actual performance. The key focus is to unify team efforts around what matters most – your most critical asset journeys. 

These journeys encompass the interactions and relationships with partners, customers, and the exploration of new markets. They are the drivers of revenue and growth. Ensuring team alignment in enhancing these journeys is critical for success.

In the current market, there is a growing emphasis on having teams operate in unison, moving towards a collective goal or "North Star." This means it's essential that each team member understands their role in the march toward that “North Star.”

But doing this is not easy. The challenge lies in ensuring that everyone, from the top down, is not only aware of but also committed to the actions that will expand and deepen these asset journeys.

When alignment on these objectives is lacking, success becomes a distant prospect. The role of the Chief of Staff, therefore, is pivotal to fostering a culture where the entire team is aligned and motivated.

Not much of a challenge at all, right? Fortunately, there are some things you can do…

Here’s What You Can Do About It

To address the execution gap, Chiefs of Staff need to adopt a holistic approach. This includes paying attention to every aspect of the business.

By focusing on the entire journey, Chiefs of Staff can ensure that each element of the business is aligned and working cohesively towards enhancing the asset journeys, which are the key to revenue growth and market expansion.

Learn how Miranda Russell, Chief of Staff at Helcim, is tackling these challenges!

Understanding the significance of one's work in the context of the overall journey fosters a sense of purpose and drives better performance. That’s why Uniply can be an invaluable tool, offering guidance and support in unifying your execution for vital business assets.

Embrace the Challenge, Empower Your Team

As Chiefs of Staff, the challenge for 2024 is clear: transcend the execution gap and align your teams around key asset journeys.

Ask yourself, how can you elevate each team member's understanding of their role in relation to the overarching journeys they are contributing to? Your leadership in this regard is not just beneficial, it's essential for the growth and success of your organization.

This year, let the focus be on proactively unifying your team. Your mission is to catalyze change from aspiration to achievement. Are you set to lead this evolution?

Learn how Uniply can help you bridge gaps between functions and improve your executional intelligence!